Noticeboard

 

Appointments during COVID-19

During the current pandemic, we are not booking routine appointments.  If you need to see a Doctor please contact the surgery and a Doctor will call you back to discuss.  If they feel you need to be seen they will book an appointment for you.  When contacting the surgery please help us by telling the reception staff the reason for your call.  They can then direct you to the most appropriate clinician.

REPEAT PRESCRIPTIONS DURING COVID 19

Please note: requests for increased quantities of repeat medication will be declined  

Please order your medication as usual to prevent additional pressure on our community pharmacies.

Please nominate a pharmacy to collect your prescription to avoid coming to the surgery

OPEN SURGERY - CANCELLED UNTIL FURTHER NOTICE

Due to the current situation with Coronavirus we will not be having any walk in surgeries until further notice.

If you have a cough or a high temperature DO NOT come to the surgery.  Stay at home, self isolate for 7 days and visit www.111.nhs.uk for further advice.

Please help us to protect our staff and other patients during this period.

CORONAVIRUS - COVID-19

For up to date information please click the link below or copy and paste into your browser.

https://www.nhs.uk/conditions/coronavirus-covid-19/

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.  Please also see further information in the section GDPR following the introduction of GDPR in May 2018.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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