During the current pandemic, our online booking system has been switched off. Doctors are triaging all requests for appointments and will advise you if you need to be seen face to face. Please contact the surgery to request a telephone consultation.
Alternatively you may wish to use the eConsult system or book a face to face appointment with Push Dr in the evening or at weekends.
Consultations at Stoke Surgery are by appointment only except on Monday & Thursday mornings when there is an Open Surgery until 11am
Appointments can be made by telephone or in person. Our appointments are booked at 10 minute intervals. If you require a longer appointment please let the receptionist know and she will arrange this.
Appointments can also be made online - please request a personal log-in for the Patient Access system. When booking online please ensure you state a reason for the appointment to ensure we allocate sufficient time.
Note: we cannot accept online bookings for Medicals. Please telephone the surgery for an appointment as further information needs to be obtained.
Patients who are over 10 minutes late for their appointment will not be seen. If you make an appointment and subsequently find you are unable to attend, please ensure that you contact the surgery to cancel the appointment.
We aim to provide a routine appointment to see a GP within 48 hours of the request, and to see a healthcare professional (e.g. our practice nurse) for a routine appointment within 24 hours. Within these timescales we won’t always be able to offer an appointment with the GP or healthcare professional of your choice, so if you want to see a particular person you might need to wait a little longer.
Urgent cases will always be seen on the same day, but not always with your own doctor.
We currently use a text messaging service to remind you of your appointment. Please ensure we have your up to date mobile telephone number to enable you to benefit from this service.
The Doctors are happy to give you telephone advice. Please call early and they will call you back. The Practice Nurses are also happy to give telephone advice.
When calling, the receptionist will ask for a brief reason for your call - this is so the Doctors can prioritise the most urgent calls.
General advice is also available from the NHS 111 service for Devon (including Plymouth and Torbay).
Consent to Treatment
The clinician involved in your care will always obtain your consent before any treatment. This may be verbal or, in some cases, you may be required to sign a consent form. The process will be fully explained to you before any treatment is undertaken and it is your decision whether or not you give consent. A copy of the practices consent policy is available on request.